Hotlist Plus is a monthly subscription. Whether you can get a refund for changing your mind depends on where you are, because consumer law differs by country. Here is exactly how it works, so there are no surprises.
Payments are processed by Paddle, our payment provider and merchant of record. Change-of-mind refunds follow Paddle's Refund Policy, which follows the consumer law in each place. The window starts on the day of your payment.
| Where you buy from | Change-of-mind window |
|---|---|
| European Union, EEA, United Kingdom, Switzerland | 14 days from your first payment, for any reason. |
| Canada, Brazil, South Korea, China | 7 days from your first payment. |
| Singapore | 5 days from your first payment. |
| Everywhere else, including India, the United States and Australia | No change-of-mind refund, on first payments or renewals. Section 05 and any rights the law gives you still apply. |
Which country counts: the country recorded for your payment at checkout (your billing country). Paddle makes the final call on these refunds, and its policy controls if the two ever differ.
Plus renews each month until you cancel. If you buy from a country listed with a refund window in section 02 and a renewal catches you out, ask within 7 days of the charge and we will refund it, as long as you have not used Plus since it renewed. This is a courtesy for people who forgot to cancel, so please do not rely on it every month.
In all other countries, including India, a renewal is not refundable for a change of mind, so cancel before the renewal date if you do not want it. You keep Plus until the end of any month you have paid for, and it will not renew again.
In every country, we will reverse a renewal that was charged by mistake (section 05), and where the law gives you a new cooling-off period after an automatic renewal (the United Kingdom is bringing one in), we will honour it.
Prices can differ by country and are shown in your currency at checkout. If you are refunded, you get back exactly what you paid: the early-user offer price if you subscribed on the offer, in the currency you paid. The same rules apply to offers as to any other payment.
In any country, and whatever the date, we will refund you if:
Cancelling and getting a refund are separate. To cancel, open your Plus plan in the dashboard, choose manage subscription, then cancel. You keep Plus until the end of the period you have already paid for, and it will not renew. You can turn it back on before then, or subscribe again later.
Email support@hotlist-jobs.com, or use the contact form on our homepage (or Help & Support in the dashboard) and choose Billing or my subscription. Include the email on your account and roughly when you were charged. It works even if you can no longer sign in.
Refunds are issued by Paddle back to the payment method you used, in the currency you paid. It usually shows up within 5 to 10 working days, depending on your bank or card issuer. Your Paddle receipt will show the refund.
This policy adds to, and does not replace, any rights you have by law as a consumer where you live, such as a right to a remedy for a faulty or misdescribed service. Your purchase is also covered by Paddle's terms shown at checkout. See our Terms of Service for the rest of the rules.