Visa Direct Product & Client Solutions Manager

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary Visa Direct is a global push payments platform that enables fast, secure fund transfers to cards, accounts, and wallets worldwide. It supports high growth use cases including person to person payments, gig-economy and merchant payouts, insurance disbursements, and merchant settlements, within a global push payments market estimated to exceed 80 trillion in annual payment volume. The Solutions Manager will lead Client Onboarding excellence & scaling across the North America Visa Direct portfolio, partnering with clients and internal stakeholders ensuring consistent and scalable onboarding experience across products, and client segments. This role partners closely with Solutions Managers, Product, Compliance, Risk, Client Services, Sellers and Account Managers to understand and strategize business needs, design scalable onboarding solutions, and drive successful client outcomes. Working alongside senior solutions leaders and cross functional teams, the Solutions Manager plays a key role in improving client and internal customer experience by defining seamless and efficient onboarding processes and best practices. The ideal candidate brings strong client onboarding, implementation, delivery, and technical problem-solving skills, coupled with exposure to payments or financial services and an interest in global money movement. Key Responsibilities: Drive onboarding excellence as part of the Visa Direct Onboarding Center of Excellence, developing standardized processes, playbooks, engagement models, and best practices across the Visa Direct ecosystem.   Own onboarding governance, support launch readiness, risks, issues, escalations, and operational handoffs throughout the lifecycle. Ensure implementation progress is measurable through onboarding KPIs, milestone tracking, launch readiness reviews, and reporting against defined service levels and quality standards.   Support continuous improvement initiatives by identifying onboarding bottlenecks, recommending process enhancements, and leveraging automation and GenAI-enabled capabilities to improve efficiency and client experience.   Contribute Voice of Customer insights, onboarding observations, and implementation feedback into Product, Network, and Solutioning teams to influence future roadmap and operational improvements. Maintain visibility into onboarding pipeline, capacity, and launch readiness metrics to support prioritization and resource planning. Serve as a Visa Direct onboarding subject matter expert for internal stakeholders, client financial institutions, and partners. Support solutioning activities as part of the broader Solutions organization, contributing to client discovery, solution design, and technical sales efforts Demonstrate strong analytical thinking, problem-solving, leadership, and communication skills while operating independently in a fast-paced, rapidly changing, customer-focused environment.  Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevan