Technical Account Manager, Project Engineer

Technical Account Manager, Project Engineer Onboarding → Adoption → Account Health → Renewal & Expansion Ranger AI | Ontario, Canada (Remote) · 20-25% travel | Reports to the Head of GTM About Ranger Ranger delivers AI solutions as a service to industrial companies. We take on the high-stakes technical and commercial work that decides deals: reading an incoming tender and breaking down every requirement, redlining an agreement against your standard positions, comparing competing supplier bids and recommending one, drafting responses grounded in how you have answered before. Real work, owned end to end, inside a bounded and reviewable process with a human on the output. Our customers are industrial: oil and gas, pharma, chemical, water, precision manufacturing. The work we take on decides whether a pump manufacturer wins a tender, or loses three weeks of engineering time finding out they never should have bid. Tender cycles that ran 12 to 24 weeks run 3 to 4 with Ranger in place. We operate across North America, the GCC, and EMEA, backed by top tier venture investors. The Role Enterprise software rarely fails at the build. It fails after go-live, when a customer signs, logs in a few times, and drifts back to the way they worked before. Someone has to own the other outcome: that Ranger becomes how the customer works, that they get the result they paid for, and that they renew and grow. That is this role. The account executive owns the deal. The solutions architect designs it. The forward deployed engineers build it. You own everything after go-live: adoption, account health, and the relationship that carries a customer from first login to renewal. You are in the room from evaluation onward, so when the deal closes there is no handoff. You already hold the relationship, the onboarding plan, and the weekly cadence. You get customers onto real work fast, you see problems before they surface them, and you are the one person they come to. Getting five people live is the easy part. Making Ranger stick across the next fifty is the job. Where you sit The AE owns the deal and the commercial relationship. The solutions architect owns the solution design. The forward deployed engineers build. You own the customer after go-live, whether they adopt, stay healthy, and grow. The account is the AE’s. Its success is yours. How this role is measured Time to value. Did the customer reach real, adopted use inside 90 days. Adoption depth. Is Ranger in the daily workflow, not sitting on a shelf. Retention. Do your accounts renew, and is first-year churn zero. Expansion signal. Do you surface the opportunities the AE turns into expansion. What You Will Do • Own onboarding end to end: the plan, the timeline, the weekly cadence, and the push to get customers on real workflows inside 90 days • Diagnose and resolve what comes in, sorting a feature gap from a user-behavior issue from an adoption problem, then handling it or routing it • Be the customer’s one point of contact after go-live: success, technical account management, and frontline support in a single person • Validate AI outputs against customer data and make the call on whether a deployment is ready to put in front of them • Train customer teams to run Ranger with confidence, taught from the fluency you built using it yourself • Track account health and drive adoption toward the thresholds that predict renewal • Surface expansion opportunities as they mature and build the case with the AE • Keep each account’s status current across the CRM, Confluence, and Slack so the team can see where it stands • Turn what you learn on the ground into product feedback the FDE team can act on • Build the onboarding playbook as you go, so the next account is faster than the last What We Are Looking For Post-sale ownership of enterprise SaaS or AI, ideally run with industrial customers. If you have carried enterprise accounts from onboarding through adoption and renewal, in a techn