Senior Voip Engineer

WE'RE HIRING | Senior VoIP Engineer | Advanced Operations Technician (AOT) Location: Ambattur, Chennai Experience: 2+ Years Qualification: CCNA or CCNP Certification/Course – Mandatory Employment Type: Full-Time We are looking for an experienced Advanced Operations Technician (AOT) to join our Advanced Operations Support team. Candidates should have a strong understanding of networking concepts, VoIP technologies, SIP protocols, and technical troubleshooting. Key Responsibilities: • Handle escalations related to inbound/outbound call failures and voice quality issues. • Troubleshoot VoIP, SIP, RTP, and Caller ID/CNAM-related issues. • Analyze SIP responses, call samples, PCAP files, and routing data. • Coordinate with telecom carriers and NOC teams to resolve technical issues. • Manage technical escalation tickets and ensure timely resolution. • Maintain SLA compliance and provide regular ticket updates. • Identify recurring issues and coordinate with engineering teams. Mandatory Requirements: • 2+ years of experience in Technical Support, Network Operations, or Telecommunications. • CCNA course/certification is mandatory. • Strong knowledge of networking fundamentals and troubleshooting. • Working knowledge of VoIP, SIP, RTP, and call flows. • Familiarity with ticketing tools such as JIRA or Salesforce. • Good communication and analytical skills. Preferred Skills: • Experience in NOC or Telecom Support. • Knowledge of SIP error codes (503, 404, etc.). • Familiarity with VoIP monitoring tools such as Spearline, Empirix, or VoIP Monitor. • Experience in L2/L3 technical support. Important: Freshers are not eligible. Candidates must have relevant technical support or networking experience. Interested candidates can share their updated resumes with: Recruiter Details: Recruiter Name: Harishine T S Contact Number: 7200262308 Email ID: harishine.ts@movate.com You can also share this opportunity with relevant candidates in your network. #Hiring #AdvancedOperationsTechnician #AOT #CCNA #CCNACertification #VoIP #SIP #RTP #Telecommunications #TechnicalSupport #NetworkOperations #NOC #NetworkSupport #TelecomJobs #L2Support #IPTelephony #CarrierOperations #TechHiring #ITJobs #ExperiencedHiring #AdvancedOperationsTechnician #AOT #TechnicalSupport #VoIP #SIP #RTP #Telecommunications #TelecomJobs #TelecomSupport #NetworkOperations #NOC #NetworkSupport #VoiceNetwork #VoiceTechnology #SIPTrunking #UnifiedCommunications #IPTelephony #NetworkTroubleshooting #CarrierOperations #CarrierSupport #L2Support #L2TechnicalSupport #TechnicalOperations #ITSupportJobs #EngineeringSupport #JIRATicketing #PacketCapture #PCAPAnalysis #NetworkEngineer #ITHiring #TechHiring #HiringNow #JobOpening #CareerOpportunity #Hiring #VoIP #SIP #RTP #Telecommunications #TechnicalSupport #NetworkOperations #NOC #TelecomJobs #CarrierOperations #L2Support #IPTelephony #NetworkSupport #TechHiring #JobOpening