Senior Product Operations Manager

• As an Operations Manager - Product Teams, your job is to find and fix the structural friction that slows product teams down • You are expected to build scrappy, working solutions that prove a better way, not just identify problems or suggest improvements • You should constantly question whether operational work should exist in its current form at all, and redesign workflows assuming AI is part of the operating model from the start • This is not a role with formal authority; your success depends on your ability to build trust across silos in a 2000+ organization and prove that your solutions actually make life easier for product managers • You will turn operational complexity into a streamlined, intuitive framework so that PMs can stop navigating internal “fog” and get back to the real work: understanding customers, driving product vision and strategy, and delivering great product • The systems, workflows, and operational mechanisms you build will directly shape how Platform Product teams operate every day • Build dashboards, automations, intake flows, and operational tooling that reduce friction for Product Managers • Use AI to rethink and automate the “work about work:” connect fragmented information, generate insights, and reduce manual overhead for PMs • Identify where coordination, onboarding, roadmap visibility, or decision-making is breaking down and implement fixes that make the work easier • Make product, roadmap, and customer information easier to find, search, understand, and act on across fragmented systems and teams • Scale operational workflows, tools, and practices that improve how Product teams operate • Reduce operational drag so Product Managers can spend more time on customers, prioritization, and product strategy