Security Infrastructure (L1)

We are looking for a Security Infrastructure (L1) Engineer for our Lower Parel, Mumbai location. The candidate will be responsible for first-level security monitoring, endpoint protection, access management, incident handling, and coordination with L2/security teams for security-related issues. Experience: 2+ Years Qualification: Diploma / Graduate in IT, Computer Engineering, or Cyber Security; Security-related certification preferred Job Responsibilities • Monitor security infrastructure and security tools such as Zscaler, CyberArk, Harmony EDR, eScan Antivirus, and Cloudflare. • Perform security monitoring and identify alerts or potential security incidents. • Monitor servers and endpoints for security and availability-related issues. • Provide L1 support for endpoint security and antivirus solutions. • Perform basic log monitoring and analysis to identify unusual activities. • Manage user access and support access-related security requests. • Provide basic troubleshooting support for firewall and VPN issues. • Handle security incidents, tickets, and service requests through the ITSM system. • Monitor and support vulnerability and patch management activities. • Escalate security incidents and complex issues to the L2/Security team as per defined procedures. • Coordinate with internal IT/security teams and vendors for incident resolution. • Maintain security incident records, documentation, and reports. • Ensure SLA adherence and timely escalation of security alerts and incidents. • Follow organizational security policies, procedures, and compliance requirements Pay: ₹19,000.00 - ₹38,000.00 per month Benefits • Provident Fund Work Location: In person