Product Ops Analyst

Primary function: Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements Principal duties & responsibilities: ·      Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions. ·      Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions ·      Perform data analysis and research to identify new opportunities to improve overall metrics. ·      Analyse underlying trends to identify potential product issues and improvements to the existing product features. ·      Test and Monitor new features on production to ensure new features are working as expected. ·      Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects ·      Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects. ·      Support peak volumes by executing key tasks defined specific for peak season. Job requirements: ·      Graduate in any discipline with 3 to 4 years’ experience. ·      End to end understanding Transportation and Supply chain processes. ·      Data analysis and reporting skills. ·      Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required. ·      Power BI & Google Cloud Platform will be an added advantage. ·      Good organisational, prioritising and problem solving skills and ability to multi-task. ·      Excellent communication skills. Desired requirements: ·      SQL skills ·      Data analytics ·      People management experience. ·      Reporting and Dashboarding in looker / Power BI