Product Manager, Africa

About Us At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. OUR VALUES Everything we do is guided by our five shared commitments: • Value Every Voice - We put people first. • Act with Integrity - We do what’s right. • Explore Beyond Boundaries - We’re driven by curiosity. • Own the Outcome - We take responsibility for our decisions. • Succeed Together - We’ve got each other’s backs. Position Summary The Product Manager is responsible for designing, sourcing, and managing African travel products (FIT, group tours, and luxury safaris). This role blends strategic planning, supplier partnerships, and destination expertise to deliver high-quality, market-ready itineraries across Africa. What Makes This Role Unique For African Travel Inc. • Strong focus on custom FIT itineraries for North American travelers • Emphasis on luxury and tailor-made experiences, small group itineraries, both locally hosted and guided • Close alignment with travel advisors and agency networks For Lion World Travel • Mix of group tours and FIT products • Strong emphasis on value-driven premium travel Key Responsibilities Product Design & Innovation • Develop and maintain a portfolio of African itineraries (luxury, premium, and experiential) • Create packages across destinations such as Kenya, Tanzania, South Africa, Botswana, and Zimbabwe • Design specialized experiences (Big Five safaris, honeymoons, family travel, rail journeys, cultural tours) • Continuously refresh products based on trends and customer demand Supplier & Partner Management • Contract and negotiate with lodges, camps, airlines, and local DMCs • Maintain strong relationships with key African partners and tourism boards • Conduct FAM trips to inspect properties and experiences • Ensure product quality aligns with brand standards (luxury, service, sustainability) Pricing & Commercial Strategy • Build and manage pricing structures (net rates, commissions, markups) • Account for seasonality, park fees, and currency fluctuations • Ensure profitability targets while maintaining competitive positioning in the North American market Product Performance & Optimization • Monitor booking trends, conversion rates, and customer feedback • Analyze product performance and identify gaps or underperforming itineraries • Optimize offerings to improve margins and customer satisfaction Sales & Marketing Collaboration • Partner with marketing teams to develop brochures, digital content, and campaigns • Support sales teams with training on destinations and itineraries • Ensure product content is accurate, compelling, and aligned with brand storytelling Operational Coordination • Work closely with operations teams to ensure seamless delivery of trips • Manage updates, cancellations, and supplier changes • Ensure compliance with travel regulations, insurance requirements, and safety standards ROLE SUCCESS CRITERIA • Product profitability and margin performance • Growth in African travel sales • Customer satisfaction (reviews, repeat bookings) • Supplier performance and contract efficiency • Speed to market for new itineraries KEY COMPETENCIES FOR SUCCESS Key Competencies Description Linked Value/s Communication & Influence Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes. Value Every Voice, Succeed Together Customer Focus Understands customer needs and delivers solutions that create a high-quality, consistent experience. Value Every Voice, Own the Outcome Adaptability Responds effectively to