Principal, Forward Deployed Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role Technical depth required. Architectural judgment expected. Salesforce is hiring Senior Forward Deployed Engineers — the Technical Builders, responsible for deciding that leads who design, build, and deploy the most complex agentic AI solutions directly inside enterprise customer environments. You'll lead technical delivery on your team, mentor the next wave of engineers, and set the engineering standards that define how agentic AI gets deployed at scale. Partnering closely with a Deployment Strategist (Strategic Builder - a customer-facing advisor who shapes AI strategy and drives adoption), you'll own outcomes end-to-end, from architecture decision to production. Your passion for well-crafted software that solves real problems will be supported by best-in-class AI tools and a team of talented builders around you. The Senior Builder Experience Technical Ownership: Partner with a Deployment Strategist to own customer outcomes end-to-end. You're the senior technical authority in the room, ensuring deliverables meet the  highest engineering  standards, whether it was generated by an AI tool by a colleague or written by you directly. AI-Supported  Engineering: Cursor, Claude, and Salesforce coding products like Vibes are embedded in your  daily workflow. The conventions and patterns you develop tend to propagate through the team because other Builders look to your work as reference. Roadmap Influence: Your field experience routes directly to Product and Engineering. The gaps you hit and the edge cases you encounter in real life customer environments become the features they ship. Senior Forward Deployed Engineers are the most credible voice in agentic AIproduct evolution. Continuous Innovation: You're expected to stay at the forefront — piloting emerging AI tools, experimenting with new models and frameworks, and sharing what you learn with your team and customers. What You'll Actually Be Building Own end-to-end build and deployment of agentic AI solutions for Salesforce's most strategic customers — from architecture decisions through production handoff. Design and ship agentic systems on the Agentforce platform: agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and the integration patterns that hold up in enterprise environments. Your reference implementations become the basis for how other Builders approach similar problems. Own the data lifecycle: model design, processing pipelines, and data readiness for AI applications across Salesforce Data 360, Snowflake, Databricks, and customer-specific platforms. Resolve the technical blockers that other engineers can't — data integration failures, model deployment issues, orchestration breakdowns, performance regressions. These problems are routed to you because of your track record of solving them. Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes across engagements. Develop proofs-of-concept and MVPs quickly, with the judgment to know which decisions can be deferred and which need to be right the first time. Codify what you learn. The patterns, reusable assets, and internal frameworks that come out of your real customer work become the playbooks the rest of the org draws from. Mentor other Engineers through code reviews, pair sessions, and shared work. Most of your influence on developing engineers happens inside the same codebases you're building in. Provide technical depth on at-risk or strategically critical deployments when senior engineering judgment is needed. Surface field insights directly to Product and Engineering. The gaps and edge cases you encounter in real customer environments are some of the most valuable inputs to the Agentforce roadmap. Partner with the Deployment Strategist on your team to translate complex customer business challenges into agentic solutions that actually ship. You're Our Senior Forward Deployed Engineer If… You have 6+ years of software engineering or technical delivery experience, with proven end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments. You have a degree in Computer Science or a related field You're an expert in at least one of Python, JavaScript/TypeScript, Java, or Apex, and conversant in the others. You've integrated LLMs into production, used frameworks like LangChain or LlamaIndex, and applied prompt engineering and responsible AI practices in real customer contexts. You have deep experience in data modeling, processing, and analytics, with demonstrable proficiency across platforms like Salesforce Data 360, Snowflake, or Databricks. You bring deep Salesforce platform expertise: Agentforce, Apex, LWC, Flows, and Salesforce APIs. You have an entrepreneurial, get-things-done mindset focused on fast, impactful delivery — and the judgment to know when "fast" is the wrong call. You've mentored technical talent and created reusable assets — frameworks, playbooks, internal tooling. You communicate clearly and credibly with engineering peers, customer architects, and executive stakeholders. You actively tinker with the evolving AI/data landscape — piloting new tools, experimenting with new models, and staying genuinely curious about what's coming next. You're excited to travel ~25% of the time, embedded with customer engineers. Nice-to-Haves Salesforce certifications (Administrator, Platform Developer I/II, Agentforce Specialist, System Architect) Familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks Experience architecting multi-cloud, multi-system enterprise AI solutions for Global 500 customers Track record of influencing enterprise software product roadmaps through field engineering insight Open-source contributions, published technical writing, or conference presentations -------------------------------------------------------------------------------------------------------------------------------- À propos du rôle Profondeur technique requise. Jugement architectural attendu. Salesforce recrute des Senior Forward Deployed Engineers — les Bâtisseurs Techniques, responsables des décisions qui conduisent à la conception, au développement et au déploiement des solutions d'IA agentique les plus complexes directement dans les environnements clients entreprise. Vous piloterez la livraison technique au sein de votre équipe, mentorerez la prochaine génération d'ingénieurs et définirez les standards d'ingénierie qui déterminent comment l'IA agentique est déployée à grande échelle. En étroite collaboration avec un Deployment Strategist (Bâtisseur Stratégique - un conseiller orienté client qui façonne la stratégie IA et favorise l'adoption), vous assumerez les résultats de bout en bout, de la décision d'architecture à la mise en production. Votre passion pour des logiciels bien conçus qui résolvent de vrais problèmes sera soutenue par des outils IA de premier plan et une équipe de bâtisseurs talentueux à vos côtés. L'expérience Senior Builder   Ownership technique : En partenariat avec un Deployment Strategist, vous assumez les résultats clients de bout en bout. Vous êtes l'autorité technique senior dans la salle, veillant à ce que les livrables répondent aux plus hauts standards d'ingénierie, qu'ils aient été générés par un outil IA, par un collègue ou écrits directement par vous. Ingénierie assistée par l'IA : Cursor, Claude et les produits de codage Salesforce comme Vibes sont intégrés dans votre flux de travail quotidien. Les conventions et patterns que vous développez ont tendance à se propager dans l'équipe, car les autres Bâtisseurs prennent votre travail comme référence. Influence sur la roadmap : Votre expérience terrain remonte directement aux équipes Produit et Ingénierie. Les lacunes que vous identifiez et les cas limites que vous rencontrez dans les environnements clients réels deviennent les fonctionnalités qu'ils livrent. Les Senior Forward Deployed Engineers sont la voix la plus crédible dans l'évolution des produits d'IA agentique. Innovation continue : Vous êtes attendu·e à la pointe — en testant les outils IA émergents, en expérimentant de nouveaux modèles et frameworks, et en partageant ce que vous apprenez avec votre équipe et vos clients. Ce que vous construirez concrètement Prendre en charge le développement et le déploiement de bout en bout de solutions d'IA agentique pour les clients les plus stratégiques de Salesforce — des décisions d'architecture à la passation en production. Concevoir et livrer des systèmes agentiques sur la plateforme Agentforce : logique d'agent, appels d'outils, orchestration multi-agents, garde-fous déterministes et patterns d'intégration robustes en environnements entreprise. Vos implémentations de référence deviennent la base sur laquelle les autres Bâtisseurs s'appuient pour aborder des problèmes similaires. Gérer le cycle de vie des données : conception des modèles, pipelines de traitement et préparation des données pour les applications IA sur Salesforce Data 360, Snowflake, Databricks et les plateformes spécifiques aux clients. Résoudre les blocages techniqu