Overnight Security Team Leader

Overnight Security Team Leader LOCATION: Washington Square - Portland, OR PAY: Starting at $21.11/hour POSITION TYPE: Full-Time SCHEDULE: Overnights OVERVIEW: Join our dynamic team as an Overnight Security Team Leader, where you will play a crucial role in maintaining a secure and welcoming environment for customers, employees, and vendors. This position emphasizes exceptional customer service and effective team management. BENEFITS: • Comprehensive medical, dental, vision, and short-term disability insurance • 401(k) plan with company contribution • Generous paid time off • Exclusive employee discounts (retail, dining, entertainment) • Employee Assistance Program (EAP) for counseling, financial, legal, and wellness support • Focus on work-life balance and employee well-being KEY RESPONSIBILITIES: Leadership & Supervision • Guide and support Security Officers and Shift Leads, offering coaching and performance feedback • Manage team performance and implement corrective actions when necessary • Assist in hiring, training, and continuous staff development • Ensure proper scheduling, coverage, and accurate timekeeping for the team Security Operations • Oversee daily security operations, ensuring compliance with company policies and procedures • Conduct regular site patrols and inspections to uphold safety standards • Ensure timely and accurate completion of reports, logs, and documentation • Respond swiftly to incidents and emergencies, coordinating with local authorities as needed Safety & Systems Management • Monitor and support the use of security systems including CCTV, alarms, fire panels, and access control • Ensure all equipment and company vehicles are well-maintained and operational • Maintain knowledge of emergency procedures and enforce safety protocols Client Relations & Communication • Foster strong relationships with mall management, tenants, and local emergency services • Maintain regular communication with the Operations Manager regarding team and site performance • Provide top-notch customer service in every interaction with visitors QUALIFICATIONS: Required • Previous security experience in a supervisory or leadership capacity • Understanding of security operations, procedures, and safety practices • Ability to obtain and maintain required security licenses and certifications • Strong written and verbal communication skills, including report writing • Capacity to remain calm and professional in high-pressure situations Skills & Competencies • Demonstrated leadership and team management abilities • Strong customer service orientation • Excellent multitasking, organizational, and prioritization skills • Proficiency with security systems and standard office equipment • Reliable, adaptable, and detail-oriented • Strong interpersonal skills, able to engage effectively with diverse groups Work Environment This is a hands-on leadership role, requiring active participation in both supervising staff and engaging in security operations, including patrols and incident responses. ADDITIONAL INFORMATION: This role demands professionalism, reliability, and strict adherence to company policies and safety standards. Responsibilities may evolve based on business needs.