Operational Data Analyst

li{ font-size: 14px;} p{ font-size: 14px;} Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Milestone Technologies is looking for a Operational Data Analyst with experience with master data, reference data, and data management. The role is part of a client's Business Intelligence organization and supports the company's logistics operational reporting needs. The position reports to the Sr. Business Analyst and involves studying logistics processes and connect data sources, cleansing existing data, studying processes to maintain data integrity, and data flow mapping. This role will dive deep into the data and be a operational data SME. • Support a strong logistical operational reporting of global client systems and processes involving all aspects of information management and technology for the organization • Implement controls and processes to mitigate data quality risks including monitoring data quality results, reports, and dashboards • Ensure timely dashboard refreshes and troubleshoot performance issues • Implement minor modifications and logic updates in existing dashboards and queries. • Extract and analyze data manually when automation is unavailable • Support data visualization needs by designing and maintaining dynamic Tableau dashboards with best practices in UX and performance optimization • Collaborate with cross-functional teams to gather reporting requirements and enhance automation • Generate monthly reports and ad-hoc analyses to support leadership decision-making • Work with diverse data sources, including SQL, Excel, Anaplan, and internal forecasting tools to build accurate and insightful reports • Assist with major data and organizational changes that impact reporting structures • Responsible for assuring quality and trust in the data, supporting standard definitions for the organization to follow, and maintaining consistent use of data resources across the organization • Maintain and optimize Tableau Prep Flows, SSIS Flows, and Python scripts for data processing Skills • 2-4 years of experience in operational data analytics and visualization • Proficiency in Tableau (Desktop, Server, and Prep), MS Excel, and SQL (Oracle, Hive, MySQL ) • Bachelor's degree in Computer Science, Statistics, Mathematics, Engineering, Business, or a related field • Ability to analyze complex datasets, identify trends,