IT Helpdesk

Responsibilities: • Engage with end-users to deliver effective technical support and issue resolution. • Diagnose and troubleshoot hardware, software, network, and application problems. • Guide users through step-by-step solutions and provide clear instructions. • Escalate complex issues to higher-level support, maintaining ownership until resolution. • Collaborate with cross-functional teams for prompt issue resolution and effective communication. • Document interactions and solutions in the h…