Head of Operations - Data Centers

• Provide technical leadership to the company • Opportunity to grow your career with a market leader About Our Client Our client offers the largest network of secure, scalable, and sustainable data centers in India to leading enterprises, hyperscalers, start-ups, SMEs and governments. They provide a platform of hyper connected state-of-the art core and edge data centers across 120+ locations. Job Description Operations Excellence: • Ensure zero-downtime, 100% SLA adherence and unrelenting customer focus across all data centres. • Prepare and own operational budgets (capex & opex) for the function and drive optimization initiatives including continuous PUE improvements. • Drive efficient capacity planning of assets and manage their lifecycle including replacement. • Establish/ refine Standard Operating Procedures (SOP), MOP, EOP, Whitepapers/ best practices, and ensure strict compliance, fostering a culture of operational excellence. • Lead Physical Security Team to ensure best in class security of all data centre sites as per defined processes. • Work closely with EHS team to implement EHS policies & procedures, training and awareness. • Responsible for implementation of various ISO standards (including ISO 27001, 9001, 20001, 22001, 45001 etc) and global certifications. • Lead Cyber Security of the Data Centre Assets. • Frontend the audits by internal/ external auditors to demonstrate the strong compliance and governance. • Participate actively and lead by example in initiatives, programs and campaigns around, ESG, EHS, Cyber Security etc • Responsible for risk management and mitigation as well as leading the response to crisis situations. • Lead company's digitization journey to automate processes, improve predictability & optimize cost. • Participate in vendor/ supplier selection process and manage their performance throughout the contract period. • Plan and execute the rollout of operational teams, systems and vendors in new data centres. Ensure smooth handover from construction to operational phase of new data centres. Customer / Stakeholder Management: • Build and maintain excellent relationships with our key customers and external stakeholders including parent company, critical facility management partners, equipment suppliers. • Responsible for leading QBRs and other operational reviews and audits with our customers • Review and participate in new data centre design efforts by the Engineering Team and also support Construction Team in sharing customer/ market inputs • Lead the customer solutioning functions for incoming customer configuration (e.g. white space fitouts, deployment planning, cross-connects) • Collaborate with cross functional teams including Business Development, Products, Solutioning, Engineering, Construction, ESG, EHS, Finance & Compliances. Team Management: • Manage a large pool of distributed on-roll & off-roll teams and drive them to achieve key goals & priorities. • Lead by example and inspire a culture of operational excellence through strategic and hands on leadership. The Successful Applicant • Bachelor's or Master's Degree in Electrical, Mechanical Engineering or related discipline • At least 20 years of relevant work experience in managing large & distributed hyperscale data centre operations. • Good knowledge in data centre operational excellence, engineering operations in service and operational management of critical MEP infrastructure, ITIL or similar frameworks, maintenance management, engineering and commissioning within data centres. • In depth understanding of technical matters, mechanical and electrical systems, controls and monitoring aspects of a mission critical 24/7 data centre. • Practical experience delivering business continuity, risk management, incident management, problem management and change management & control in a mission critical 24/7 environment. • Experience in people management, operating expense management, vendor management • Ability to be hands-on in leading during emergencies. • Manage incident and problem resolution in the stakeholder communications. • Excellent communication skills (written and spoken). What's on Offer • Opportunity to lead data centre operations for a leading company • Competitive salary and benefits package