Global Physical Security Systems Specialist

Global Physical Security Systems Specialist About the Role Enterprise Security Operations (SecOps) protects Liberty Mutual's people, workplaces, and critical assets through innovative physical security programs, enterprise technology, and operational excellence. We're looking for a Physical Security Systems Specialist to help manage and improve the enterprise physical security technologies that protect Liberty Mutual's offices around the world. Based in India, you'll support our global office portfolio by administering, optimizing, and continuously improving the systems that help keep our people and workplaces secure. This is an opportunity to have a direct impact on how physical security technology is delivered across a Fortune 100 global organization. Working closely with Enterprise Real Estate, Technology, Cybersecurity, and business partners, you'll help ensure our physical security platforms remain reliable, secure, and aligned with evolving business needs. While Enterprise Technology provides the underlying infrastructure and engineering support, this role serves as the technical subject matter expert within Enterprise Security Operations, responsible for enterprise platform administration, configuration, technical standards, lifecycle support, and driving improvements that make our systems easier to support and more effective for our users. If you enjoy solving complex technical problems, building strong partnerships, and finding better ways to deliver security technology, we'd love to hear from you. What You'll Do Platform Administration & Operational Excellence • Own the day-to-day administration and evolution of Liberty Mutual's enterprise physical security platforms, including access control, video management, visitor management, and related technologies. • Monitor platform health, maintain system integrity, and ensure solutions remain reliable, secure, and available across our global office portfolio. • Develop and maintain standards, documentation, and governance practices that promote consistency and scalability. • Partner with Enterprise Technology to support upgrades, integrations, infrastructure changes, and platform lifecycle activities. Continuous Improvement & Technology Enablement • Look for better ways to manage our platforms by simplifying processes, automating repetitive work, and improving the experience for our users. • Troubleshoot complex hardware, software, database, networking, and application issues, performing root cause analysis and implementing long-term solutions. • Stay current on new physical security technologies and recommend solutions that improve how we secure our workplaces. • Leverage automation, scripting, reporting, APIs, and AI-assisted capabilities where appropriate to improve efficiency and reduce manual effort. Project Delivery & Business Partnership • Support physical security technology projects associated with new offices, renovations, relocations, acquisitions, and enterprise initiatives. • Partner with Real Estate, Enterprise Technology, vendors, and system integrators to deliver solutions that meet Liberty Mutual standards. • Provide technical expertise during solution design, configuration, testing, deployment, and operational handoff. • Build trusted relationships across the organization and serve as a subject matter expert for enterprise physical security technologies. Customer Experience & Collaboration • Deliver responsive, high-quality support to internal customers and communicate clearly throughout the service lifecycle. • Develop user documentation, training materials, and knowledge resources that help our stakeholders get the most from our technology. • Contribute to a collaborative team culture focused on ownership, learning, and making things better every day. Technologies You'll Work With You'll help administer and evolve a modern portfolio of enterprise security technologies supporting Liberty Mutual's global operations, including: • Software Hous