Digital Service Engineer

• Full-time • Group Service • Toronto - Hybrid ABOUT THE JOB We are looking for a highly technical Digital Service Engineer to join our team and support the delivery of critical digital solutions across industrial and energy sectors. This role combines advanced technical troubleshooting, software support, and service ownership, requiring expertise in .NET applications, SQL databases, system integrations, and production support environments. As a key member of the Service Engineering team, you will investigate application and system issues, perform root cause analysis, troubleshoot software defects, analyze database performance, and work closely with development, infrastructure, and client teams to deliver timely resolutions. You will play an active role in maintaining system reliability, improving platform performance, and driving continuous technical improvements across our solutions portfolio. This is an excellent opportunity for someone who enjoys solving complex technical challenges, working with enterprise software systems, and developing expertise in modern industrial digital technologies while maintaining a strong customer-focused mindset. Salary: Up to C$80,000, depending upon skills and experience. WHO ARE ITI GROUP? Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology. You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value. At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine. SUMMARY OF ROLE AND RESPONSIBILITIES Technical Responsibilities You will: • Perform advanced troubleshooting of .NET applications, services, APIs, and integrated software platforms. • Analyze and resolve issues using SQL Server, T-SQL queries, stored procedures, and database diagnostics. • Conduct root cause analysis of application incidents and implement permanent corrective actions. • Investigate system logs, performance metrics, and diagnostic data to identify and resolve technical issues. • Support deployment, configuration, and maintenance activities for customer-facing software solutions. • Work closely with Development, Infrastructure, and Product teams to resolve complex software defects. • Develop and execute SQL scripts to support investigations, data correction, and system validation activities. • Participate in system upgrades, software releases, testing, and change management processes. • Identify opportunities for automation, monitoring enhancements, and performance improvements. • Create and maintain technical documentation, knowledge articles, and troubleshooting guides. Service Responsibilities You will: • Manage incidents and service requests in accordance with agreed SLAs. • Provide regular technical updates to customers and stakeholders throughout the incident lifecycle. • Participate in on-call support for critical production systems. • Support continual service improvement initiatives through trend analysis and incident reviews. • Contribute to customer satisfaction by delivering high-quality technical support and effective communication. IMPORTANT As our Service Team deliver 24/7/365 (on call) services, we may require you to join an on-call rota. Typically, this will be a maximum of one we